Privacy policy

TRIPLEMELON VALUES YOUR PRIVACY
TRIPLEMELON values your privacy and is committed to protecting your personal data. This privacy policy describes what information we collect about you, how we collect it, how we use it, how we obtain your consent, how long we keep it, and, when necessary, with whom we share it.
By visiting our site and purchasing our products, you agree to the practices described in this privacy policy. The use of the website and the purchase of products are also subject to our Terms and Conditions. In this policy, the expressions "site" refer to the TRIPLEMELON website, "we," "our," and "TRIPLEMELON" refer to TRIPLEMELON, and "user," "customer," "you," and "your" refer to you, the user and customer of TRIPLEMELON.
This privacy policy may be updated periodically. We recommend checking it regularly to stay informed. Continued use of the site after changes will be considered as acceptance of them. This policy complies with the General Data Protection Regulation (GDPR) and other applicable legal standards in Portugal.

GENERAL INFORMATION
The personal data of users collected and processed through the website:
https://www.triplemelon.com
Will be under the responsibility and management of:

  • TRIPLEMELON
  • Address: Rua Doctor Jiménez Encina 11, 1-Izq, 29620, Torremolinos (Málaga), Spain
  • Email: info@triplemelon.com
  • NIF: 25732211H

HOW WE OBTAIN YOUR CONSENT
By using the site, placing an order, subscribing to our newsletter, contacting us through our contact page or our contact details, and providing us with personal information to communicate with you, you give your consent for us to collect, store, and use your information as described in this privacy policy.
You may withdraw your consent by sending us a request through our contact details or the contact page.

TYPES OF INFORMATION COLLECTED
The information we collect from our users and customers helps us provide our products effectively and continuously personalize and improve the user experience on the site. The types of information we collect include:

  1. Information provided by the user:
    We collect personal information when you:

    • Place an order.
    • Subscribe to our newsletter.
    • Contact us.
      This information may include:
    • Full name.
    • Email address.
    • Phone number.
    • Address (for shipping).
    • Payment information.

  2. Automatically collected data:
    While browsing our site, we automatically collect:

    • IP address.
    • Browser type and version.
    • Pages visited on the site and duration of stay.
    • Mobile device identifiers, where applicable.

PAYMENT INFORMATION
Your payment data will be processed by the payment processors available on this site (Shopify Payments), which will process and store your data securely and solely for the purpose of processing product purchases. TRIPLEMELON reserves the right to contract any payment platform available on the market.
See Shopify Payments' privacy policy here:
https://www.shopify.com/legal/privacy

SHOPIFY ANALYTICS
We use Shopify Analytics to analyze user behavior and improve our services. The data collected is securely processed, as per Shopify's policy:
https://www.shopify.com/legal/privacy

GOOGLE ANALYTICS
We use Google Analytics, provided by Google, Inc., USA ("Google"). These tools and technologies collect and analyze certain types of information, such as:

  • IP addresses.
  • Device and software identifiers.
  • Referring and exit URLs.
  • Usage metrics and feature statistics.
  • Usage history.
  • Unique mobile device identifiers.
  • Other similar data collected via cookies.
    The information generated by Google Analytics (including your IP address) may be transmitted and stored by Google on servers in the United States. We use the data collected to improve the platform and our services.
    See Google's privacy policy here:
    https://policies.google.com/privacy

SOCIAL MEDIA
Our site offers various links and tools that allow interaction with different social networks. We recommend reviewing the privacy policies and data protection measures of each social network you use to understand how they handle your personal information:

HOW LONG WE RETAIN YOUR DATA
Personal data provided by users and customers will be kept as long as necessary to:

  • Ship and deliver products.
  • Fulfill the legitimate purposes described in this policy.
  • Until the user unsubscribes from our newsletter or requests data deletion.

HOW WE USE YOUR INFORMATION
We use the information collected to:

  1. Identify you as a user in our system.
  2. Process payments.
  3. Ship and deliver products.
  4. Manage returns and refunds.
  5. Improve our products and website functionality.
  6. Respond to your comments or questions.
  7. Send related information, such as confirmations and invoices.
  8. Notify you of offers and new product updates.
  9. Support marketing efforts for TRIPLEMELON.

CONTACT
If you have questions or requests, contact us:

  • Address: Rua Doctor Jiménez Encina 11, 1-Izq, 29620, Torremolinos (Málaga), Spain
  • Email: info@triplemelon.com